Recently, Windows released an update that prevents reports in BusinessVision and BVEssentials from exporting to a PDF. You’ll be glad to know that the update resolved problems for the Azerbaijani Monat and the Georgian Lair currency symbols; however it broke all software that uses ‘export as PDF’ functionality using Crystal 9 and 10 (which is what BusinessVision and BVEssentials use).
The following steps remove the offending update, and then prevent it from happening again. These steps are basically the same for Windows 7, 8.1 and 10.